Unable to withdraw my fund

My broker is actually Oinvest but the parent companh is Aronex. My MT4 platform is logged in under Aronex. I have tried to withdraw my 13,000 USD since 25 Sep and 8,121 USD since 29 Sep 20 but so far no transaction were made yet. When I contacted customer services, the answer was always technical difficulties. I am kot sure now if I can get my money back. Most rigid brokers will honor the tine line to withdraw so stay away fro Aronex and Oinvest at all cost.