Subject: Complaint Against Xlibre SA (PTY) Ltd - Request for Assistance Dear FAIS Ombud Team, I am writing to formally lodge a complaint against XLibre SA (PTY) Ltd is incorporated in South Africa with Company Number 2016/214844/07 and is authorized and regulated by the South African Financial Sector Conduct Authority (FSCA) with Financial Services Provider License number 47159. Regarding a financial dispute that I am currently facing. I initially submitted my complaint to the Financial Sector Conduct Authority (FSCA), but I have been advised (Complaint Ref No: 153-275043) to direct my concerns to your office for further assistance. Summary of the Issue: •Financial Institution: Xlibre SA (PTY) Ltd •Nature of the Complaint: [ Here’s a brief summary of what happened: Introduction to the trader: Ifrah Hassan Ahmed, an experienced forex trader, was introduced to Exlibre Brokers by Konstantinos Konstantinou from Cyprus, a close friend of the brokerage’s CEO, Kypros Kyprianou. Konsta