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Resolved
XM is a scam, so you can't trade with it
Object
XM XM
Issue

Severe Slippage

Requirement

compensation

Amount

$160(USD)

Time

1011day10hour

Mediation Progress
Solved after user's confirmation
YIMING
Supplemental Materials
YIMING
大家不要被评分误导,所谓的高评分都是黑平台垃圾平台花钱买的。

Supplemental Materials

Supplemental Materials
YIMING
xm就是个黑平台诈骗垃圾平台就是无耻,大家千万不要做。

Supplemental Materials

Reply
XM
尊敬的客户,您好 首先感谢您选择XM和对我们的信任! 您的XM MT4/MT5账号为:251033732,对于您投诉的事宜,请您联系进入XM官方网站 https://www.xmfxglobal.org/cn/ ,点击右下角的绿色耳机标志联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务。 再次感谢您对XM地支持和理解! 致谢

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YIMING
At 8:15 p.m. on June 1st, the one-minute candlestick chart of the gold price reached a maximum of 1965.63, and it fell to around 1958 within 11 minutes. I made two short gold orders, and the prices were 1966.9 and 1966.32 respectively. Normally, my order was profitable, but suddenly it was stuck at 8.15 am, and it recovered after about a minute. I thought my account should be profitable because I set the short order for a little profit in advance. However, the orders was taken deliberately, and I was shocked. Immediately, I asked the customer service of the platform for an explanation. At first, they said that the spread was expanded several times when the market fluctuated greatly. I said that the spread of gold was usually 1.2 points, but the spread of my order was around twenty to thirty points. The price did not fluctuate at all, and it fell directly, so this reason did not make sense at all. Then, they changed their explanation, saying that they took a selling order mode and the market gapped or something. You can check and see, is the fall of gold a gap last night at 8.15? It’s really funny. This platform is definitely a scam, and their practice is really disgusting. XM is a scam, so you can't trade with it.

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