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Resolved
Malicious Withholding of Funds
Object
AVATRADE
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$30,011(USD)
Time
7day0hour

Mediation Status
Hong KongTwo days ago
Solved after user's confirmation
QIWANSHUICAOTIEPING
Hong KongTwo days ago
Supplemental Materials
QIWANSHUICAOTIEPING
今天我重新换了中国银行出金卡号,己成功出金,在此十分感谢外汇天眼平台工作人员公平公正,祝你们万事如意!
Supplemental Materials
Hong KongThree days ago
Supplemental Materials
QIWANSHUICAOTIEPING
我今天出金中国银行的要求再一次被距绝,请曝光这个平台。

Supplemental Materials
IrelandIn a week
Reply
AVATRADE
客户第二次提交出金$300.11至其中国银行卡,显示出金失败。请客户核实银行卡等正确信息,再次提交出金即可。
Reply
Hong KongIn a week
Supplemental Materials
QIWANSHUICAOTIEPING
昨天又说我中国银行帐号不对,我仔细核查3遍,我的中国银行帐号是对的!
Supplemental Materials
Hong Kong04-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong04-15
Start Mediation
QIWANSHUICAOTIEPING






Dear ForexEye Staff:
I wish to file a complaint against the AvaTrade forex platform. This platform has refused to process my withdrawal request, causing me financial loss and mental distress. The specific details are as follows:
I. Personal Information
My name is Cao Tieping. Contact phone number: 13187244089. Email: 13187244089@163.com.
II. Account Opening and Deposit Details
In March 2026, I learned about the AvaTrade platform online, which was ranked second with a score of 9.5. The platform advertised convenient trading and fast withdrawals. Attracted by this, I completed account opening on the platform on March 26, 2026, and deposited 3000 RMB, equivalent to 430.8 USD. I started trading immediately and discovered that the spread for spot gold trading (over 60 pips) was excessively large, which was a serious discrepancy from the advertised 20 pips.
III. Details of the Withdrawal Issue
On March 30, 2026, I applied to withdraw 300.11 USD due to the excessively large gold trading spread. However, after submitting the application, the platform did not process it according to its advertised promise of fast withdrawals. When I contacted the platform's customer service to inquire, they made excuses, stating that the minimum withdrawal standard for Agricultural Bank of China is 4500 RMB, and requested me to provide another bank account. On April 14, 2026, I provided my Bank of China account and requested the withdrawal. The platform's email promised an immediate withdrawal via Bank of China. However, when I checked the email information again on April 15, 2026, it stated that I had deposited 300.11 USD into my AvaTrade trading account. Such behavior is disheartening for traders.
IV. Demands
I strongly demand that the platform immediately return the principal amount of 300.11 USD to me. Simultaneously, I hope ForexEye can investigate and expose the platform's违规行为 to prevent more investors from suffering similar losses.
Thank you for your help, ForexEye!
Complainant: Cao Tieping
April 15, 2026







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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
