Payment of fees for withdrawal

After several months of trading and a reach of $4 100 166, i made a $150k withdrawal. But this withdrawal was conditioned by the payment of an operational fee of 2% of the account amount, so $83,700.75 to be paid withing 14 days before a penality of 5% per day of delay. Of course, the customer service told me that the operational fees can not be deducted from my account and must be paid by myself in USDT. These fees do not appear anywhere on the website and no negociation is possible to reach the settlement of this sum. However, settlements were made, the largest of which was $63 000 with a third party account but the remittence was rejected and returned on the account. The $20.700,75 settlement with a registered account was not returned to me and now, the service customer asks me $63 000 with no limit fee for delay. These actions are not normal and the customer service told me that this problem is mine and must be realized by my own possibilities