I. Statement of facts: Deposit and trading: On May 12, 2025, I deposited $10,000 USD into your platform via wire transfer. The transaction record can be reviewed on your platform. After the deposit, I engaged in gold trading through your platform's MT4/MT5 system and made a profit of approximately $21,130 USD. Along with the initial capital, the account balance is approximately $31,130 USD. Refusal of withdrawal and account ban: On May 23, 2025, I submitted a withdrawal request for $10,000 USD via your platform but have not received any funds as of yet. In the following days, your customer service team asked me to 'submit my registered email' and afterward offered no response. Currently, my trading account and backend management page have been forcibly banned and I can no longer log in.