My name is: Tran Thi Tam. I am currently living and working in Vietnam. I opened a trading account on the HTFX platform around May 2025. Recently, I deposited money into HTFX to trade, but after a few months of unsuccessful trading, I decided to request a withdrawal. On July 11, 2025, I initiated a withdrawal request for a total amount of 5.000 USD from my trading account to my personal bank account. However, as of today (August 16, 2025), the withdrawal request has not been processed, even though I have not violated any of the platform's regulations and have not received any clear explanation or official response from HTFX. I have sent multiple emails and messages requesting an explanation, but they have either been ignored or received vague replies without providing specific information about the withdrawal processing time. This makes me suspect that HTFX may be withholding investors' funds and failing to protect customers' legitimate rights.