No withdraw money and money not in my account

I participate in trust investment with profit sharing with Rosytle Wealth In Vietnam, signed a commitment. On 11/10/2021 I withdrew 5000 usd and on 12/11/2021 I withdrew 9000 usd, 2 times total is 14000 usd but so far the money has not been transferred to my personal account I have contacted the care department After taking care of customers, it was explained that the redemption system is blocked, and many reasons (see attached files), I see no valid reason, there are SIGNS of SCAM to take money from investors including me. So I put the information here to let the online community as well as investors participating in this Rosystyle plaform know. I ask Rosystyle to return my money. I will post until Rosystyle Wealth pays me.