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Severe slippage, 10 pips slippage in one second

Lanice
1-2 years
Unverified

Exposure

My trading account is 680****. Order number: 2372951. I traded 1.22 lots of gold at platform time 2026.1.23 23:55:49. The quoted price for the order was 4988, and the execution price was 4985.84 (3 pips slippage). The platform closed the position at 23:58:50. The closing price was 4995.02 (7 pips slippage). The platform's slippage is too outrageous. In just one second, the difference between execution and closing was 10 pips. The first time I emailed to negotiate, they asked me to provide information. After I provided the funds, the platform never responded to me. Such severe slippage is the platform's fault, and the unwillingness to resolve the issue also lies with the platform.

Original

滑点严重,秒滑10点

我的交易帐户为680****。订单号为:2372951.我于平台时间2026.1.23 23点55分49秒交易1.22手黄金,做单是报价为4988,成交价格为4985.84(滑3个点)。。平台于23点58分50秒平仓。平仓价格为4995.02(滑7个点).平台滑点太离谱了,只有1秒钟的时间,成交和平仓相差10个点。第一次发邮件交涉叫我提供资料,我提供资金后平台又一直没有回复我。如此严重滑点,错在平台,无意解决问题也在平台。

02-04

Hong Kong

Severe Slippage

Reply from official AIPRIME

Hello. Regarding the execution issue of order number 2372951 under trading account 680**** that you reported, our company has conducted an investigation into the trade and closing conditions of the relevant order, and our response is as follows: This order was opened at platform time 2026-01-23 23:55:49, which was very close to the market closing time of that day. During such periods shortly before closing, market liquidity typically declines significantly, with insufficient depth in the buy and sell orders, and intensified quote fluctuations. The occurrence of discrepancies between the execution price and the expected quote during order execution is a normal market phenomenon that may occur in environments with insufficient market liquidity, and is not caused solely by the platform. Furthermore, the periods around closing and shortly after opening have always been times with relatively poor market liquidity, where price fluctuations and spread changes are more pronounced. Whether opening or closing positions, slippage may occur due to changes in the actual executable prices. The differences in execution prices and closing prices you mentioned are due to the orders being completed at different time points according to the executable market prices at those times. The difference in execution prices cannot be directly attributed to platform irregularities or platform responsibility. Regarding the follow-up issue after you submitted the materials, our company will continue to assist in verification and advance the communication process. However, regarding this order itself, based on the current investigation results, no abnormal execution by liquidity providers has been found. We also remind all clients here that around market closing and shortly after opening, due to poor liquidity, trading risks typically increase significantly. We advise clients to avoid trading during these periods as much as possible to reduce slippage, execution deviations, and other unnecessary losses caused by insufficient market liquidity. Thank you for your understanding and cooperation. Sincerely, Aiprime Team

Original

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