AIPRIME

Hello. Regarding the execution issue of order number 2372951 under trading account 680**** that you reported, our company has conducted an investigation into the trade and closing conditions of the relevant order, and our response is as follows: This order was opened at platform time 2026-01-23 23:55:49, which was very close to the market closing time of that day. During such periods shortly before closing, market liquidity typically declines significantly, with insufficient depth in the buy and sell orders, and intensified quote fluctuations. The occurrence of discrepancies between the execution price and the expected quote during order execution is a normal market phenomenon that may occur in environments with insufficient market liquidity, and is not caused solely by the platform. Furthermore, the periods around closing and shortly after opening have always been times with relatively poor market liquidity, where price fluctuations and spread changes are more pronounced. Whether opening or closing positions, slippage may occur due to changes in the actual executable prices. The differences in execution prices and closing prices you mentioned are due to the orders being completed at different time points according to the executable market prices at those times. The difference in execution prices cannot be directly attributed to platform irregularities or platform responsibility. Regarding the follow-up issue after you submitted the materials, our company will continue to assist in verification and advance the communication process. However, regarding this order itself, based on the current investigation results, no abnormal execution by liquidity providers has been found. We also remind all clients here that around market closing and shortly after opening, due to poor liquidity, trading risks typically increase significantly. We advise clients to avoid trading during these periods as much as possible to reduce slippage, execution deviations, and other unnecessary losses caused by insufficient market liquidity. Thank you for your understanding and cooperation. Sincerely, Aiprime Team