English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
Supper slippage
Mediating Parties
EBC FINANCIAL GROUP
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$50(USD)
Time
2day5hour

Mediation Status
Hong Kong2022-09-16
Solved after user's confirmation
1721859130
United Kingdom2022-09-16
Reply
EBC FINANCIAL GROUP
After the US released the CPI data at 15:30, September 13, 2022 (Server time), the market fluctuated sharply. The customer's stop loss orders were traded at the best market price after the asking price was triggered. The objective factors in the market led to the failure to strictly stop loss according to the set point. In the light of MT4 trading system, every order (including stop loss and stop profit) will be traded at market price once the order price is triggered. However, the actual traded price is likely to be different from the triggered price because of the sharply fluctuated market or low liquidity, namely slippage. Usually stop loss will encounter more negative slippage, while stop profit will meet more positive slippage. EBC is committed to sincerely serving every serious traders and providing the best quotation, and continues to optimize the trading environment, but we can not change the market mechanism.
Reply
Hong Kong2022-09-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-09-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-09-14
Start Mediation
1721859130



I started with a profit order with a breakeven. They just eat the order!




Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
